Community Management
Keep the conversation going between renewals.
Somewhere for every chapter, section and committee your association already has, called what you already call it. Each one gets a forum, a chat room and events of its own, its officers bring in their own people, and what happens there is part of what you know about that member. The people who talk to each other are the ones still here at renewal, and this is where the talking happens.
Give every group its own room
- Forums
- Chat rooms
- Group events
- Announcements
- Member directory
A state chapter, a practice section and a governance committee each get a forum, a chat room and events of their own. The conversation that would have died in a committee inbox happens somewhere a member who has never spoken up can read for a while and arrive when they are ready.
See chapters and groupsLet group officers run their own roster
- Invitations
- Join requests
- Approvals
- Officer roles
- Group rosters
Chapter leaders and committee officers send the invitations, review the requests and approve the joins. Recruiting and admitting sit with the same people, so a volunteer who has found somebody worth having does not wait on a staff inbox to bring them in.
See how groups are runKnow a member by more than their renewal date
- Interaction history
- Sending history
- Engagement scoring
- Saved queries
A post, a reply, a registration and an email opened all land against the same member as their dues and their order history. When somebody calls the office, the person answering can see what that member has actually been doing rather than only the date on their last renewal.
See CRM and communications